Our Customer Care and Accounts Receivable departments provide world-class service to all our customers. We do this by actively listening, ensuring that customer orders are taken accurately and efficiently. While assisting customers, we provide consultative support and recommendations, ensuring that inquiries are successfully resolved. We always process incoming orders and handle customer requests in a courteous and professional manner. We suggest alternatives should an item be out of stock or limited in quantity, and inform customers of all pricing.
The health and safety of our employees and customers are our top priority every day, but especially during this time of uncertainty. We want everyone to feel confident working with Empire Merchants North by assuring you that we have put precautions and protocols in place to continue to safely deliver goods. We are still taking orders and making deliveries.
To ensure everyone’s safety we have enhanced our cleaning procedures in our offices and warehouses.
Throughout this uncertain time we are thinking of you all and will keep you informed if anything should change in the upcoming days or weeks. You will find updates here on our website.