Skip to content


Policies & Announcements

Below you’ll find a chronological list of our important policy announcements. Please check this page often to remain current and feel free to call customer service with any questions.



Customer Service:
• The Customer Service Department will be open on Sunday November 20th from 12 noon – 5:30 p.m.
• Regular Business hours apply Monday Nov 21st through Wednesday Nov 23rd from 8:30 a.m. – 5:30 p.m.

Ordering – Liquid/Empire360/Provi:
• Orders via Empire 360 and SevenFifty/Provi will be processed until 5:30 pm on Sunday November 20th.

Delivery Schedule:
• Delivery Days scheduled for Monday November 21st through Wednesday November 23rd.

Holiday Hours:
• Offices will close early on Wednesday, November 23rd at 3:00 p.m. **Customer AR open until 5pm
• Offices will be closed on Thursday November 24th – Happy Thanksgiving!
• Offices will be closed on Friday November 25th.

Business as usual for the week after Thanksgiving (November 27th through December 3rd)

Empire 360 Launch

Empire360, a 360-Degree Approach to Beverage Alcohol B2B E-Commerce
New York, New York, May 31, 2022 — Empire Merchants and Empire Merchants North launch Empire360, the industry-leading beverage alcohol B2B digital sales solution.
Empire Merchants and Empire Merchants North, New York State’s premier wine and spirits distributors, collaborate with City Hive Inc.’s platform to launch Empire360: a cutting-edge business-to-business digital sales platform. This innovative digital solution provides a powerful new channel by connecting Empire’s customers to the brands they represent. Empire360 unlocks self-service features, enabling both on- and off-premise customers to manage their businesses with increased speed, efficiency, and transparency. This customer-centric platform offers 24-hour online ordering, product discovery and account management services.

Empire360 paves the way for Empire Merchants to lead the industry in beverage alcohol E-Commerce. Key features of Empire360 include product discovery; advanced assortment views; robust combo offerings; and transparent pricing displays. Empire’s vision is that customers will leverage Empire360 to streamline ordering and inventory management while removing the burden associated with payment and invoice processing. This will free up their salesforce to do what they do best – customer consultation and insight driven storytelling.

Eric Pfeil, President and CEO of Empire Merchants and Empire Merchants North, said during a recent internal training, “Empire continues to create industry standards that set us apart. Our sales teams and managers have always been the key to our success and will continue to be essential as we build an ultra-modern sales operation. Empire360 will provide our customers with ‘best-in-class’ tools so our team can focus on sales consultation and ease the friction associated with order taking. We believe that this platform and our overall digital strategy will offer our customers and suppliers even more robust resources to manage their businesses and strengthen their relationship with Empire.” Pfeil adds, “This is only the beginning: Empire’s leadership and team, alongside our partners, are committed to innovating and leading on the digital front.” Empire will continue to accept orders through marketplaces as part of their comprehensive approach to E-Commerce.

Empire Merchants and Empire Merchants North partnered with City Hive Inc. to develop its online sales platform. City Hive Inc. is the leading beverage alcohol focused technology company and powers more than 3,000 retail partners reaching over 950 cities in forty states. Empire Merchants has established a seasoned internal E-Commerce team to bring this industry-leading platform to market with City Hive and has conducted in depth market research in the design and testing phases of Empire360. “Empire Merchants was the first to believe in our vision of Consumerization of B2B, allowing us to provide a technology service for every stakeholder within the beverage alcohol three-tier industry,” said Roi Kliper, CEO of City Hive.

About Empire Merchants:,
Proudly building on decades of experience covering all of New York State, Empire Merchants and Empire Merchants North were formed in February 2007 resulting in two of New York’s premier wine and spirits distributors. With state-of-the-art facilities and a dedicated team of over 2,000 knowledgeable and well-equipped employees, Empire Merchants and Empire Merchants North have become synonymous with both service and quality, earning the loyalty of over 18,000 restaurants, bars, hotels, nightclubs and retail outlets.

About City Hive –

City Hive is an omni-channel digital commerce and data SaaS platform for wine, beer and liquor retailers, suppliers and distributors. A single e-commerce solution specializing in the beverage alcohol businesses, City Hive empowers licensed retailers with B2C online ordering, marketing, inventory management and data analytics partnering with over 3,000 beverage alcohol retailers in 950 cities. Founded in 2016, City Hive, Inc. is a privately-owned company and headquartered in New York City.