Empire Merchants North

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FAX: (518) 731-5300

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Customer Service
P.O. Box 10
Coxsackie, NY 12051
Phone: (800) 724-3960
Email: EMNCustomerOrders@empirenorth.com

Accounts Receivable


Empire Merchants North, Coxsackie Headquarters & Distribution Center
P.O. Box 10
Coxsackie, NY 12051

16 Houghtaling Road
West Coxsackie, NY 12192
Phone: (800) 724-3960
Fax: (518) 731-5300

Empire Merchants North, Lyons Distribution Center
200 Dunn Road
Lyons, NY 14489
Phone: (800) 724-3960
Empire Merchants North, Buffalo Office
2575 Broadway Street
Cheektowaga, NY 14227
Phone: (800) 724-3960
Fax: (716) 893-4934
Empire Merchants North, Rochester Office
12 Pixley Industrial Parkway, Suite 3
Rochester, NY 14624
Phone: (800) 724-3960
Fax: (585) 247-0445
Empire Merchants North, Syracuse Office and Training Center
7350 Round Pond Road
North Syracuse, NY 13212
Phone: (800) 724-3960
Fax: (315) 458-4940

Dear Valued Customer,
The health and safety of our employees and customers continues to be our top priority every day, but especially during the COVID-19 Coronavirus. We are fortunate thus far to have been able to operate in this environment and continue to support our customers by taking orders and making deliveries.
We have taken some key steps to support the health and welfare of our customers and employees. These are just a few of them:
• We have enhanced our cleaning procedures in our offices and warehouses per the CDC guidelines.
• All delivery drivers and warehouse workers have been instructed to use gloves, masks and hand sanitizer.
• Our facilities managers are installing HEPA filters throughout our buildings to help reduce the presence of COVID-19 in the air.
• Daily screening, which includes a temperature check and a health screening assessment is a requirement for all associates and visitors
• Social distancing must be maintained between individuals at all times
• Face masks or an acceptable face covering must be worn in common areas including lobbies and when traveling around the office.
Due to the circumstances related to COVID-19, you may experience longer than expected wait times when reaching out to our Customer Service and COD departments. Additionally, there may be a possible delay in your deliveries. We are working diligently to handle your orders and customer service needs as quickly as possible.
Throughout this uncertain time, we are thinking about all of you and will keep you informed if anything should change in the upcoming days or weeks. You will find updates on our website.
Thank you for your patience and cooperation during this time.