The Support You Need, When You Need It

Our Customer Care and Accounts Receivable departments are responsible for providing world-class service to all our customers. We do this by actively listening, ensuring that customer orders are taken accurately and efficiently. While assisting customers, we provide consultative support and recommendations, ensuring their inquiries are successfully resolved. We always process incoming orders and handle customer requests in a courteous and professional manner.

CUSTOMER SERVICE: (800) 724-3960

Questions or Concerns?

Customer Service Request Forms

Please fill out one of the forms below and your request will be directed to the correct department. Empire Merchants North will respond within two business days.

For immediate assistance call (800) 724-3960.

Valued Customer,
The health and safety of our employees and customers are our top priority every day, but especially during this time of uncertainty.  We want everyone to feel confident working with Empire Merchants North by assuring you that we have put precautions and protocols in place to continue to safely deliver goods.  We are still taking orders and making deliveries.
To ensure everyone’s safety we have enhanced our cleaning procedures in our offices and warehouses.
Throughout this uncertain time we are thinking of you all and will keep you informed if anything should change in the upcoming days or weeks.  You will find updates here on our website.